Terms of Service

Last updated: 6 October 2026

These Terms of Service apply to your use of the CosyAurora website and to all purchases made through our online store. By visiting our website or placing an order, you agree to these terms.

CosyAurora is operated by [LEGAL BUSINESS NAME], trading as CosyAurora.

1. About Us

Business name: CosyAurora Ltd

Trading name: CosyAurora
Email: info@cosyaurora.co.uk

2. Using Our Website

You may use this website only for lawful personal shopping purposes. You must not misuse the website, attempt to interfere with its operation, introduce harmful software, copy its content without permission or use it for fraudulent activity.

We reserve the right to restrict or refuse access where we reasonably believe the website is being misused.

3. Product Information

We make every reasonable effort to describe and display our products accurately. However, colours may vary slightly depending on screen settings and lighting.

Natural fabrics such as linen and cotton-linen may feature small variations in colour, texture and weave. These variations are part of the character of the material and are not normally considered faults.

Product measurements are approximate and may vary slightly because of the nature of textile production. Please check the product description, dimensions, materials and care instructions before ordering.

4. Prices and Payment

All prices are shown in the currency selected on the website. Applicable taxes and delivery charges will be displayed before you complete payment.

Payment must be made using one of the payment methods offered at checkout. Your order will not be processed until payment has been authorised.

We may correct genuine pricing or product-information errors. If an error affects an order you have already placed, we will contact you and give you the option to proceed at the correct price or cancel the order for a full refund.

5. Orders

After placing an order, you will receive an order confirmation. This acknowledges that we have received your order but does not necessarily mean that it has been accepted.

An order is accepted when it is prepared for dispatch or when we send confirmation that it has been dispatched.

We may cancel or refuse an order because of unavailable stock, incorrect product or pricing information, suspected fraud, payment problems or delivery restrictions. If payment has already been taken, we will issue a refund.

6. Personalised and Custom Orders

Please check all names, wording, sizes, colours and other customisation details carefully before submitting a personalised or made-to-order purchase.

Personalised and custom-made products cannot normally be cancelled or returned because the customer has changed their mind. This does not affect your rights if the item is faulty, damaged or not as described.

7. Shipping and Delivery

Delivery options, estimated times and charges are shown at checkout and explained in our Shipping & Returns Policy.

Delivery dates are estimates rather than guarantees. Delays may occasionally arise because of courier disruption, customs processing, severe weather, public holidays or other circumstances outside our reasonable control.

International customers may be responsible for customs duties, import taxes and other charges imposed by the destination country.

Please ensure that your delivery address is complete and correct before submitting your order.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Shipping & Returns Policy.

Eligible products may be returned within our stated 30-day return period, provided that they meet the return conditions. Personalised, used, washed, stained, damaged or altered products may not qualify for a change-of-mind return.

Nothing in these terms limits your statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed products.

9. Promotions and Discount Codes

Promotional offers and discount codes are subject to their stated conditions and availability. Unless otherwise stated, promotions cannot be combined, exchanged for cash or applied retrospectively.

We may withdraw or amend a promotion where there has been an error, misuse or circumstance outside our reasonable control. This does not affect orders that have already been validly accepted.

10. Gift Wrapping and Special Requests

Express delivery, gift wrapping and other special requests are subject to availability and may involve an additional charge.

Leaving a note at checkout does not guarantee that a request can be fulfilled. We will contact you if confirmation or additional payment is required.

11. Intellectual Property

All website content—including the CosyAurora name, logo, product photography, written descriptions, graphics and page design—is owned by or licensed to CosyAurora and is protected by applicable intellectual-property laws.

Content may not be copied, reproduced, distributed or used commercially without our prior written permission.

12. Third-Party Services and Links

Our store may use third-party services for payment processing, website hosting, delivery and other functions. These providers may operate under their own terms and privacy policies.

Links to third-party websites are provided for convenience. We are not responsible for the availability, content or practices of websites that we do not control.

13. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made primarily for personal use.

14. Privacy

Our collection and use of personal information are explained in our Privacy Policy. By using the website, you acknowledge that your information will be handled in accordance with that policy and applicable data-protection law.

15. Changes to These Terms

We may update these Terms of Service when our business, website, services or legal obligations change. The version applying to an order will normally be the version published when the order was placed.

16. Governing Law

These terms are governed by the laws of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights available in your place of residence.

17. Contact Us

If you have any questions about these terms, an order or a CosyAurora product, please contact us:

Email: info@cosyaurora.co.uk